IJAC Awards 2026: Customs Department Wins Institutional Award, 4 Public Servants Honored

The Customs Department of Hong Kong received the IJAC Institutional Award for 2026 on October 30th from the Office of the IJAC, recognizing its outstanding efforts in promoting cross-border trade facilitation and enhancing service quality. The department was also awarded two team prizes for its work in these areas.

The Hong Kong Customs and Excise Department (Customs) expressed great honor in receiving the "2026 Commissioner of Inquiries Awards - Institutional Cash Award" from the Commissioner of Inquiries Office on October 30. This accolade is a significant endorsement and motivation for the entire Customs team. The Commissioner of Inquiries Office also bestowed two team awards on Customs and collaborating government departments and agencies, which highlight outstanding performance and contributions in advancing cross-border trade facilitation and enhancing public service quality. The achievements include collaborations between Customs and the Food Environment and Hygiene Department, as well as the Hong Kong International Airport Authority, along with mainland Customs and the Zhuhai Municipal Commerce Bureau for the "Fresh Produce Channel Dedicated Transport Service," and between Customs and the Transport Department for the "Guangzhou-Hong Kong Car Export Fast Line" and "Shenzhen-Hong Kong Car Express Plan." Four Customs officers were also awarded "2026 Commissioner of Inquiries Awards - Public Servant Awards" for their exceptional service in handling public complaints, embodying the "people-oriented" spirit, and demonstrating professionalism, efficiency, and rigour. Director of Customs Chen Zidá and Customs management representatives attended to support the winning teams and personnel, and thanked them for their relentless efforts and dedication. Customs will continue to provide high-quality public administration services with its professional and efficient spirit.

The recognition from the Commissioner of Inquiries Office underscores a long-standing commitment by Customs to deliver exemplary public service. This includes the ongoing efforts to streamline customs procedures, enhance cross-border trade operations, and swiftly respond to public concerns while maintaining professional integrity. The joint initiatives with various government agencies and international partners highlight the department's proactive role in modernizing trade and public service delivery, catering to the needs of both local and global stakeholders. This award not only acknowledges the achievements of the Customs team but also serves as an inspiration for maintaining and improving service levels.