Receptionist / Operation Officer

Responsibility： - Offer warm welcome to members and visitors and sign in appropriately at the Front Desk - Coordinate activities of the Front Desk ensuring members and guests receive prompt and professional attention including but not limited to greeting members/visitors, answering inquiries, check in / check out, registration, reservation, handling phone calls, cashier and courier/mailing service etc. - Handle enquiry and complaint - Enforce the rules and regulations of the club - Conduct up-selling and cross-selling to maximize club revenue - Mange basic daily income sheet & accounts - Assist in handling emergency situations and perform support on any special or ad hoc projects - Assist in administrative / VIP lounge service duties and perform other clerical duties as assigned Requirements: - Form 5 / HKDSE or above, 1-2 years of relevant working experience, with exposure in system support will be a definite advantage (Hotel / Fitness Industry preferred) - Independent, strong in personal, problem-solving skills and interpersonal skills - Pleasant and attention to details and accuracy - Able to work under pressure with careful mindset and patience - Good command of written and spoken Chinese and English - Proficiency in PC knowledge including MS Office (Word & Excel etc.) and Chinese word processing - Wear uniforms to work - Immediately available will be highly preferred