1Public email
- This is our only official public mailbox; messages from any other address are not from us.
- We never email you asking for passwords, verification codes or payment details. Ignore any such message.
Please do not attach HKID copies, card numbers or full addresses. For most enquiries we only need a way to reply.
2How to route your feedback
- Content correction
- Include the page URL, where the error is, and the official source for the correct figure.
- Copyright notice
- Include the work title, proof of rights and the page URL. We act within 7 working days.
- Advertising
- Describe the product, placement and budget. We do not accept gambling, loan-sharking or any unlawful promotion.
- Technical issue
- Include device, browser version, the failing page and a screenshot.
- Privacy and data
- Access, correction or deletion requests: see section 6 of the Privacy Policy.
- Shop orders
- Include your order number and the email used at checkout; we will pass it to shop support.
3Response times
- General enquiries: within 3 working days.
- Corrections: fixed within 3 working days of verification.
- Copyright and privacy: reply within 7 working days.
- Replies are slower at weekends and on Hong Kong public holidays.
4Before you write
- Schedules, weather, holidays and jobs follow the official announcements. If something differs, send the official link and we will sync it.
- We do not provide live TV, video downloads or piracy tools; such requests are not answered.
- For government services (licences, tax, passports), contact 1823 directly — we cannot act on your behalf.
- In an emergency, call 999.